Published Nov 08, 2019Tegan and Sara have announced they are closing their Warner merch shop due to an "unacceptable" backlog.
The sisters took to social media to inform fans that their Warner-run store will cease operations due to an ongoing backlog affecting all Warner artists.
"Today we've asked Warner Records to shut down the Tegan and Sara online merchandise store," their post reads. "Their warehouse is experiencing a huge backlog that is affecting all Warner artist stores and there is no definitive answer about when remaining pre-orders will ship and this is just unacceptable to us. We have requested Warner not take any new orders for Tegan and Sara merchandise as we have lost faith in their warehouse's ability to fulfill those orders in a timely manner."
In addition to pre-orders of the duo's most recent album Hey, I'm Just Like You, which was released on September 27, the store also featured branded T-shirts, hoodies and special edition cassettes.
Tegan and Sara have pledged to open an independent online merch store, which will allow them to have greater control over merchandise orders for fans.
Warner is also offering refunds to anyone still waiting for Tegan and Sara merch orders.
In a statement to Billboard, a Warner spokesperson said, "We are taking these customer service issues very seriously and working with our pick, pack and ship provider Direct Shot, as well as other vendors, to resolve this situation."
See the sisters' full post below.